Retail
consists of the
sale of goods or
merchandise from a fixed location, such as a
department store,
boutique or
kiosk, or by
mail, in small or
individual lots for direct
consumption by the
purchaser.[1]
Retailing may include subordinated services, such as delivery. Purchasers may be
individuals or businesses. In
commerce, a "retailer"
buys goods or
products in large
quantities from
manufacturers or
importers, either
directly or through a
wholesaler, and then
sells smaller quantities to the
end-user. Retail
establishments are often called shops or stores. Retailers are at the end of the
supply chain.
Manufacturing
marketers see the process
of retailing as a necessary part of their overall
distribution strategy.
The term "retailer" is also applied where a service provider services the needs
of a large number of individuals, such as a
public utility, like
electric power.
Shops may be on residential streets,
shopping streets with few or no houses or in a
shopping mall. Shopping
streets may be for
pedestrians only.
Sometimes a shopping street has a partial or full
roof to protect customers
from
precipitation. Online
retailing, a type of
electronic commerce used
for
business-to-consumer
(B2C) transactions and
mail order, are forms of
non-shop retailing.
Shopping generally refers
to the act of
buying products.
Sometimes this is done to obtain necessities such as food and clothing;
sometimes it is done as a
recreational activity.
Recreational shopping often involves window shopping (just looking, not buying)
and browsing and does not always result in a purchase.
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A
marketplace is a location
where goods and services are exchanged. The traditional
market square is a
city square where traders
set up stalls and buyers browse the merchandise. This kind of market is very
old, and countless such markets are still in operation around the whole world.
In some parts of the world, the retail
business is still dominated by small family-run stores, but this market is
increasingly being taken over by large
retail chains.
Retail is usually classified by type of products as follows:
- Food products
- Hard goods ("hardline retailers") - appliances,
electronics, furniture, sporting goods, etc.
- Soft goods - clothing, apparel, and other fabrics.
There are the following types of retailers by marketing
strategy:
-
Department stores -
very large stores offering a huge assortment of "soft" and "hard goods;
often bear a resemblance to a collection of specialty stores. A retailer of
such store carries variety of categories and has broad assortment at average
price. They offer considerable customer service.
-
Discount stores -
tend to offer a wide array of products and services, but they compete mainly
on price offers extensive assortment of merchandise at affordable and
cut-rate prices. Normally retailers sell less fashion-oriented brands.
-
General merchandise store
- a hybrid between a department store and discount store;
-
Supermarkets - sell
mostly food products;
-
Warehouse stores -
warehouses that offer low-cost, often high-quantity goods piled on pallets
or steel shelves;
warehouse clubs
charge a membership fee;
-
Variety stores or
"dollar stores" - these offer extremely low-cost goods, with limited
selection;
- Demographic - retailers that aim at one particular
segment (e.g., high-end retailers focusing on wealthy individuals).
- Mom-And-Pop (or Kirana Stores as they call them in
India): is a retail outlet that is owned and operated by individuals. The
range of products are very selective and few in numbers. These stores are
seen in local community often are family-run businesses. The square feet
area of the store depends on the store holder.
- Specialty Stores: A typical specialty store gives
attention to a particular category and provides high level of service to the
customers. A pet store that specializes in selling dog food would be
regarded as a specialty store. However, branded stores also come under this
format. For example if a customer visits a Reebok or Gap store then they
find just Reebok and Gap products in the respective stores.
- Convenience Stores: is essentially found in residential
areas. They provide limited amount of merchandise at more than average
prices with a speedy checkout. This store is ideal for emergency and
immediate purchases.
- Hypermarkets: provides variety and huge volumes of
exclusive merchandise at low margins. The operating cost is comparatively
less than other retail formats. A classic example is the Metro™ in
Bangalore.
- Supermarkets: is a self service
store consisting mainly of grocery and limited products on non food items.
They may adopt a Hi-Lo or an EDLP strategy for pricing. The supermarkets can
be anywhere between 20,000-40,000 square feet. Example: SPAR™ supermarket
e foods.
- Malls: has a range of retail shops
at a single outlet. They endow with products, food and entertainment
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a roof. Example: Sigma mall and Garuda mall in Bangalore, Express Avenue in
Chennai.
- Category Killers or Category
Specialist: By supplying wide assortment in a single category for lower
prices a retailer can "kill" that category for other retailers. For few
categories, such as electronics, the products are displayed at the centre of
the store and sales person will be available to address customer queries and
give suggestions when required. Other retail format stores are forced to
RNC reduce the prices
if a category specialist retail store is present in the vicinity. For
example: Pai Electronics™ store in Bangalore, Tata Croma.
- E-tailers: The customer can
shop and order through internet and the merchandise are dropped
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at the customer's doorstep. Here the retailers use drop shipping technique.
They accept the payment
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for the product but the customer receives the product directly from the
manufacturer or a wholesaler. This format is ideal for customers who do not
want to travel to retail stores and are interested in home shopping. However
it is important for the customer to be wary about defective products and non
secure credit card
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transaction. Example: Amazon and Ebay.
- Vending Machines: This is an
automated piece of equipment wherein customers can
efoods
drop in the money in machine and acquire the products. For example: Soft
drinks vending at Bangalore Airport.
Some stores
take a
no frills approach, while
others are "mid-range" or "high end", depending on what income level they
target.
Other types of retail store include:
Retailers can opt for a format as each provides different
retail mix to its customers based on their customer demographics, lifestyle and
purchase behaviour.
"Retail mix", is the term used for a combination of
store related parameters of a
DNC retailer.
These store related parameters are[3]:
- The kind of the store format(physical or online)
- The
Richard Neal merchandise/offering to
deliver the intended value .i.e. the categories, items, brands and
SKUs(stock keeping units) that the store will offer to its customers
- The supply chain operations involved in the delivery of
offerings to the store from the suppliers and from the store to the
customers
- The layout and arrangement of the store .i.e. the
display, ambiance, customer flow, and the arrangement of the various
products in the store to enable quick and easy access and purchase
- The pricing of the offerings
- The promotional offers .i.e. the kind of
offers(discount, freebies, markdowns, etc) the store provides to its
customers and whether these offers are in-store or out-store offers
- The staff structure of the store
A good format will lend a hand to display products well and
entice the target customers to spawn sales.
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